TERMS & CONDITIONS

Throughout these Terms & Conditions, the following definitions apply:

By accessing the Vindara website or engaging our services, you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
• If acting on behalf of a company or organisation, you have the authority to bind that entity to these terms.
• You have read, understood, and agree to be bound by these Terms & Conditions.
• You agree to our Privacy Policy and Cookie Policy, which are incorporated into these terms by reference.

Vindara provides AI engineering services to businesses and organisations. Current service offerings include:

Service availability is subject to current capacity. Vindara reserves the right to decline a project engagement at its discretion. Detailed scope is confirmed in a separate Statement of Work prior to commencement.

Acceptable Use

When using this website, you agree to:

• Use the website for lawful purposes only
• Provide accurate and truthful information in contact forms
• Respect the intellectual property displayed on the site

Prohibited Activities

The following activities are strictly prohibited:

• Attempting to access systems or data without authorisation
• Submitting false or misleading information
• Reverse engineering or reproducing website content without permission
• Using automated tools to scrape or harvest data from the website
• Transmitting malicious code, viruses, or harmful content

All content on this website — including text, design, code structure, graphics, and service descriptions — is the intellectual property of Vindara unless stated otherwise.

You are granted a limited, non-exclusive, non-transferable licence to access and view website content for personal reference purposes. This licence does not permit reproduction, redistribution, or commercial use without Vindara's prior written consent.

Project Deliverables

Ownership of project deliverables is governed by the individual Statement of Work for each engagement. Unless otherwise agreed in writing, Vindara retains ownership of general methodologies, tools, and reusable frameworks developed during projects, while clients receive a licence to use the deliverables specific to their project.

Client-provided assets, brand materials, and proprietary data remain the property of the client at all times.

Refund Policy

The initial deposit for fixed engagements is non-refundable once work has commenced. If a project is cancelled by the client before commencement, the deposit may be retained as a cancellation fee.

For retainer engagements, a client may terminate with 30 days written notice. No refund is issued for the current billing period, but no further charges will be made after the notice period expires.

This website and Vindara's services are provided "as is" and "as available". While we take care to deliver quality work, we make no warranties, express or implied, regarding:

• The fitness of services for any particular purpose not stated in the engagement scope
• The accuracy of AI-generated outputs beyond agreed performance criteria
• Uninterrupted or error-free website availability

To the maximum extent permitted by Malaysian law, Vindara's total liability to a client for any claim arising from services shall not exceed the total fees paid by that client for the specific engagement giving rise to the claim.

Vindara shall not be liable for indirect, consequential, incidental, or special damages including, but not limited to:

• Loss of revenue or anticipated profits
• Loss of data or data corruption
• Business interruption or system downtime
• Reputational harm arising from AI-generated content

Nothing in these terms limits liability for fraud, gross negligence, or death/personal injury caused by Vindara's direct actions.

You agree to indemnify, defend, and hold harmless Vindara, its directors, employees, and contractors from any claims, losses, damages, or legal fees arising from:

• Your breach of these Terms & Conditions
• Your use of deliverables in a manner inconsistent with agreed usage guidelines
• Infringement of third-party intellectual property rights arising from materials you supplied
• Violation of applicable Malaysian law or regulations

By Client: You may terminate a service engagement with written notice as specified in the relevant Statement of Work or retainer agreement. Fees for work completed to date remain payable.

By Vindara: We may terminate an engagement with reasonable notice if the client fails to meet payment obligations, provides false information, or acts in a way that makes continuation impractical. In such cases, fees for completed work are due.

Effect of Termination: Upon termination, access to any tools or systems set up by Vindara for the engagement will cease. Deliverables completed up to the termination date will be provided subject to receipt of outstanding payment.

These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Informal Resolution

Before initiating formal proceedings, both parties agree to attempt resolution through direct discussion. Contact us at [email protected] to begin the informal process. We aim to respond within 5 business days.

Mediation

If informal resolution is unsuccessful after 30 days, the parties may agree to mediation through the Asian International Arbitration Centre (AIAC) in Kuala Lumpur before pursuing litigation.

Vindara may update these Terms & Conditions from time to time. Updates will be reflected in the "Last Updated" date shown at the top of this page.

For material changes that affect existing client engagements, we will provide reasonable advance notice via email. For changes that only affect new enquiries or future engagements, the updated terms will apply from the date shown.

Continued use of this website or engagement of services after changes take effect constitutes acceptance of the revised terms.

For legal enquiries or questions about these Terms & Conditions, contact us at: